Secure Transcript Delivers
Help/FAQ
In this section you'll find answers to common questions about Secure Transcript, arranged by topic. Click on any
question to jump to the answer. If you can't find the answer you're looking for in this list, click here to contact Docufide customer service.
Help is available in the following categories:
• General
Questions (all audiences)
• Students
• High Schools and School Districts
• Colleges, Universities and Scholarship Funds
• Common Application for Students
• Common Application for Counselors
General (All Audiences)
Q. What is Secure Transcript™?
Q. How does the service work?
Q. Is a Secure Transcript official?
Q. How is personal information kept safe?
Q. When are my transcripts sent?
Q. Where can transcripts be sent?
Q. How much does it cost?
Q. How long does Docufide retain transcripts?
Q. Are student signatures required?
Students
Q. Why should I use Secure Transcript?
Q. Are electronic transcripts official?
Q. What do I need to order my transcripts
online?
Q. What if I don't have an email address?
Q. I forgot my password, what should I do?
Q. Do all colleges accept transcripts from
Docufide?
Q. What if the mailing address I was told to send
my transcript to for a college is different from
the one on Docufide's website?
Q. What does it mean that my request has been put
on hold by my school?
Q. How much does this cost?
Q. What do I do for sending 7th semester or final
transcripts?
Q. How is my personal data stored?
Q. How is the personal information I provide
used?
Q. Do I have to do anything after I place my
order?
Q. When are my transcripts sent?
Q. How will I know my transcript was
received?
Q. Can I get a copy of my transcript sent to me
too?
Q. Can I send a transcript to a college that's
not listed on your site?
Q. Who sees my transcript?
Q. How many transcripts can I order at once?
Q. Can my parent / guardian order a transcript
for me?
Q. I don't have my student ID number and/or
Social Security
Number. Is that okay?
Q. Who do I contact if there is a problem?
Q. I placed an order a few weeks ago and the
college reports
they never received my transcript. What should I do?
Q. Does Docufide offer financial assistance for
those that cannot afford to pay for a
transcript?
Q. I didn't receive a confirmation email
from Docufide after I placed my order. What should I
do?
High Schools/Districts
Q. Who can order transcripts with the Secure
Transcript system?
Q. Who can order transcripts with the Secure
Transcript system?
Q. Do I need special software?
Q. How long will it take to set up Secure
Transcript at our school?
Q. What do I do if I have problems?
Q. Can more than one person at our school access
the system?
Q. How do I add other users?
Q. I forgot my password, what should I do?
Q. How do I change my password?
Receiving Institutions
Q. How can I verify that your transcripts are
official?
Q. How did our institution get listed with
Docufide?
Q. The address you're using is incorrect. How do
we fix it?
Q. Some schools used to provide us with profiles,
are they still available?
Q. How can we receive electronic transcripts?
Q. What formats are currently available for
electronic transcripts?
Q. What additional formats are planned for
electronic transcripts?
Q. Can we get our "feeder" schools to
start sending electronic transcripts?
Common Application for Students
Q. I am applying using the Common App and my counselor intends to submit my
school forms online. How do I request a transcript through Docufide?
Q. I am applying using the Common App, but my counselor intends to submit my
school forms by mail. How do I request a transcript through Docufide?
Q. I am applying to a college that accepts the Common App, but I will be using a
different application. How do I request a transcript through Docufide?
Common Application for Counselors
Q. My students are applying using the Common App and I intend to submit my
school forms using the Common App. What is the process that should be followed?
Q. My students are applying using the Common App and I intend to submit my
school forms by mail. What is the process that should be followed?
Q. My students are applying to a college that accepts the Common App, but will
be using a different application. What is the process that should be followed?
Answers: General (All Audiences)
Q. What is Secure Transcript™?
A. It is a revolutionary new service that automates the ordering, processing
and delivery of student transcripts for both secondary and postsecondary
education. Secure Transcript gives students online convenience, saves school
registrars time and effort with a web-based workflow management tool, and
provides consistent, secure transcripts to receiving institutions.
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Q. How does the service work?
A. A student at a participating high school links to Docufide's website,
enters personal information and selects a password, then chooses where they want
to send transcripts, and pays for the service. These transcript requests are made
available electronically to the high school's administrator, who approves the
requests and uploads student transcript records electronically to Docufide.
Docufide then delivers official transcripts, electronically or on paper,
according to the receiving college's preference. The student receives email
confirmation when the transcripts are sent, and If delivered electronically,
when received as well.
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Q. Is a Secure Transcript official?
A. Yes. Schools who contract with Docufide legally appoint us as their exclusive "agent"
allowing us to send official school transcripts on their behalf.
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Q. How is personal information kept safe?
A. Every sending and receiving institution is authenticated by Docufide,
and all transmissions between them are carried over secure channels. Docufide
employs the same Secure Socket Layer (SSL) technology that powers today's
on-line banking solutions.
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Q. When are my transcripts sent?
A: Docufide sends transcripts to receiving institutions when schools approve the order and upload the transcript
records to Docufide. This usually takes from one to three business days. We notify the student, via email,
as soon as the school has made the student's records available to Docufide. Docufide sends electronic
transcripts immediately. Mailed transcripts are typically sent within one business day.
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Q. Where can transcripts be sent?
A: Docufide sends records to all colleges and universities in the United States, as well as selected scholarship
funds that require transcripts. Docufide regularly updates the list of accredited agencies in response
to suggestions from schools and students. In addition, transcripts can also be delivered to individuals
and other destinations not present in the Secure Transcript recipient database upon receipt of student
or parent signature authorization. Docufide provides a signature authorization form that can be copied
from the Secure Transcript Web site during the transcript ordering process. This form is signed
by the student (or parent, if the student is under 18) and faxed back to Docufide to complete the order.
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Q. How much does it cost?
A: The basic Secure Transcript service is free to high schools and colleges.
Students are charged a small fee for each transcript sent. This fee replaces
the transcript fee charged at many schools today and is a small part of
the overall cost of the applying to college.
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Q. How long does Docufide retain transcripts?
A. Docufide securely stores the student record data in order to deliver
transcripts to the destinations chosen by the student. Within the Secure
Transcript system, student information is deleted after we are sure that
the delivery was successful.
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Q. Are student signatures required?
A. While signatures are typically required to release transcripts to students,
they are not required for transcripts being sent to colleges in which
the student may enroll or scholarship funds that may consider providing
aid to the student.
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Students
Q. Why should I use Secure Transcript?
A. Your school has adopted Secure Transcript to give you the convenience
of ordering transcripts online and the security of confirmation by email.
Also, your school saves staff time and postage costs, and the colleges you
select receive the transcript format they prefer.
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Q. Are electronic transcripts official?
A. Yes. All transcripts sent by Docufide are official transcripts. Your
school has legally appointed Docufide as their exclusive "agent",
allowing us to send official school transcripts on their behalf. We only
send electronic transcripts to those colleges who specifically ask to
receive transcripts in that format.
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Q. What do I need to order my transcripts online?
A: All you need is an email address and a credit card for payment.
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Q. What if I don't have an email address?
A: You can get a free web-based email account from many
service providers. Try www.hotmail.com, Google (gmail) or mail.yahoo.com.
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Q. I forgot my password. What should I do?
A: Click "Forgot your password?" on the login page. Then enter
your email address, and we'll send you your password.
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Q. Do all colleges accept transcripts from Docufide?
A: Docufide sends records to all colleges and universities in the United States, as well as many scholarship funds
that also require transcripts. Docufide regularly updates the list of accredited agencies and appreciates
your suggestions for colleges not currently available on the site.
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Q. What if the mailing address I have for a college
is different from the one on Docufide's website?
A. While Docufide strives to provide up-to-date addresses, you must confirm
that the address listed in the system is correct. If you have a different
address, you can request that we add it. Docufide must verify any address
additions before we can send transcripts to them. Verification will take
up to two business days, after which we'll release your transcript. (This
typically does not delay the transcript, because it normally takes 1-3
days for your school to approve your request). If Docufide is unable to
confirm the address you provided, your transcript will be sent to the
address on file for that destination and you will be notified immediately.
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Q. What does it mean that my request has been put on hold by my
school?
A: Your school has chosen not to approve your request at this time. There can be many reasons, including your
standing with the school or a data entry error that needs to be corrected. You should contact your school
directly to learn more.
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Q. How much does this cost?
A. The cost for sending transcripts varies by school and, in some cases, whether the student is currently
enrolled or an alumnus. It can also vary by the method of delivery.
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Q. How can I order 7th semester or final transcripts?
A. If you want to order transcripts now, but you know that your school has not posted final grades yet, choose
the "next grading period" option when you place your order on our site. That way, we will wait
until your school has posted final grades to send your transcripts.
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Q. How is my personal data stored?
A. Docufide temporarily stores the transcript data in a secure database.
After holding it for a time, in case we need to retransmit the data, we
delete the identifying information.
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Q. How is the personal information I provide used?
A: We ask you to enter your full name, date of birth, gender, graduating
class and school for two reasons. The registrar at high school uses this
information to identify you in their system, and if they have any questions,
they will email you for more information. Docufide then uses some of this
information to confirm that the records sent from your school match your
request.
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Q. Do I have to do anything after I place my order?
A: No, unless you want to order more transcripts later. We'll send out
your order and email you with confirmation. However, you can log on to
Docufide at any time to check on the status of your requests.
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Q. When are my transcripts sent?
A: Docufide sends transcripts to receiving institutions when schools approve the order and upload the transcript
records to Docufide. This usually takes from one to three business days. We notify the student, via email,
as soon as the school has made the student's records available to Docufide. Docufide sends electronic
transcripts immediately. Mailed transcripts are typically sent within one business day.
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Q. How will I know my transcript was received?
If your transcript is sent electronically, we'll send you delivery confirmation
by e-mail as soon as we receive confirmation it was downloaded. If your
transcript is mailed, we can confirm that it was sent, but cannot confirm
delivery. We encourage you to follow up with the recipient in this case.
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Q. Can I get a copy of my transcript sent to me too?
A: It depends on your school - if your school allows you to request a personal
copy of your transcript you will have the option to select "Other Destinations"
in Step 1 of the request process. If you select this option you will be
required to print and sign an authorization form that you can fax or email back
to Docufide to authorize the release of your transcript. Once the fax form has
been received and your school has approved your request we will then either
mail (US Mail or overnight) or email (you will receive a secure link to
download your transcript) a copy of your transcript to you, according to your
preference.
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Q. Can I send a transcript to a college that's not
listed on your site?
A: You can request to add a college or scholarship that is not on our
site. If Docufide can validate the destination, we will add your suggestion
to the site and notify you within two business days.
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Q. Who sees my transcript?
A: Only your school registrar, the receiving institutions you select, and Docufide staff members who mail paper
transcripts are able to view your transcript. Your information is secure during transmission. We do not
send documents to students, parents or other non-validated recipients without signed authorization from
the student or parent.
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Q. How many transcripts can I order at once?
A: You can select as many receiving institutions as you wish at one time.
You can also log in again at any time to request transcripts for additional
institutions.
Top
Q. Can my parent or guardian order a transcript for
me?
A: If you are under 18, your parents can order transcripts for you.
Top
Q. I don't have my student ID number and/or Social
Security Number. Is that okay?
A: Yes. You should include your student ID number and Social Security
Number in your personal information if you have them, because they help
your school and the colleges you choose to process your records. But neither
is necessary; your name, birthdate, gender, graduating class and school
are all we need to send your transcript.
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Q. Who do I contact if there is a problem?
A: If you have questions about the approval of your transcript request, contact your school. If you have
questions about the receipt of a transcript sent by mail, contact the college it was sent to. For all
other questions, please contact Docufide
at customerservice@docufide.com.
Top
Q. I placed an order a few weeks ago and the college reports that they
have not received
my transcript. What should I do?
A: Depending on the time of year, it can often take colleges up to 4-6 weeks to process transcripts and be able to
acknowledge receipt to applicants. When you contact your college to confirm receipt of your transcript,
ask them how long this process typically takes, as all schools are different. If you feel that adequate
time has been allowed for the transcript to be delivered to the college and processed into their computer
system, send an email to customerservice@docufide.com,
and we'll track your transcript and resend it if necessary. Please include as much information as you can,
including the transcript identification number from your Docufide confirmation email.
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Q. Does Docufide offer financial assistance for those that cannot afford to pay for a transcript?
A: Docufide makes fee waivers available to students who have qualified for and received a fee waiver
from The College Board, or ACT. To apply, register at www.docufide.com and notify your school registrar, who will authorize your fee waiver. A credit for two transcripts will
be issued to your Secure Transcript account and you will be notified by email
Q. I didn't receive a confirmation email from Docufide after I placed my order. What should I do?
A: Please contact Docufide Customer Service using the "Contact Us" link from the Docufide homepage.
You may also send an email to customer customerservice@docufide.com .
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High Schools/Districts
Q. Who can order transcripts with the Secure Transcript system?
A. Any current or past student from your school. Of course, you will need
to handle requests manually from students who records cannot be retrieved
from your online Student Information System.
Top
Q. Who at the school can use the Secure Transcript system?
A. Anyone you designate, but typically the registrar or guidance counselor.
Everything you need to use Secure Transcript™ is in our downloadable
Welcome Kit, which gives step-by-step instructions.
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Q. Do I need special software?
A. The only thing you need is the Secure Transcript software, a small application
which sends student record data to Docufide's servers over secure
connections. You will download the software from our website at no charge,
and install it on the computer where you process transcripts as you would
a software driver to control a new printer.
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Q. How long will it take to set up Secure Transcript at our
school?
A. Setup typically takes 15-20 minutes and consists of two simple steps:
(1) Download the "Welcome Kit" document package from a link on the Secure Transcript Web site;
it contains a Setup Guide that will walk you through the Secure Transcript software installation,
(2) Install the Secure Transcript software by clicking on another link that will automatically download
and install the software on your primary user's PC.
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Q. What do I do if I have problems?
A: Customer support is available at no charge. You can contact Docufide
at customerservice@docufide.com, or log on and use our
convenient
contact forms to obtain the information or assistance you need.
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Q. Can more than one person at our school or district access the
system?
A. Yes. For security purposes, each user will have a unique login name and password. In addition, you can assign
roles to users that will determine their access to certain system information and functionality.
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Q. How do I add other users?
A. You'll find forms for adding or changing user information online, under
Preferences in the Administrator Settings area.
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Q. I forgot my password, what should I do?
A. Click "Forgot your password?" on the login page. Then enter
your email address, and we'll send you a new password.
Top
Q. How do I change my password?
A. Log in using your email address and the password provided in your Welcome
email, then go to Preferences and change your information in the Administrator
settings area.
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Receiving Institutions
Q. How can I verify that your transcripts are official?
A: Each participating school has signed an authorization agreement with
Docufide, appointing us as their exclusive agent for ordering, processing
and delivering official transcripts. These agreements can be viewed after
you register and/or log in to Secure Transcript.
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Q. How did our institution get listed with Docufide?
A: Docufide maintains a database of accredited colleges and universities,
plus a growing number of scholarship funds, so that we can send transcripts
wherever students request. Register
with Docufide to update your address information and to enable electronic
delivery.
Top
Q. The address you're using is incorrect. How do we
fix it?
A: While we work hard to maintain an accurate database, your input can
help improve our service to students, schools, and receiving institutions
like yours. Please register to update your address, so we can make sure you receive all transcripts
promptly.
Top
Q. Some schools used to provide us with profiles, are
they still available?
A: Yes, you can view available school profiles by registering/logging in
and going to 'school information'. The footer of each transcript indicates
if a profile is available for that school.
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Q. How can we receive electronic transcripts?
A: Register with Docufide. It only takes a few minutes and there's no cost.
Top
Q. What formats are currently available for electronic
transcripts?
A: Docufide's Secure Transcript service will deliver transcripts
in a variety of electronic formats. Today, Acrobat PDF™ image files
(which require no integration to receive) and XML are available.
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Q. What additional formats are planned for electronic
transcripts?
A: Docufide will soon begin delivering transcripts in PESC XML, TS130, and other EDI and XML formats which can be
easily integrated with your admissions system.
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Q. Can we get our "feeder" schools to start
sending electronic transcripts?
A: Yes, we can help. If you have a relationship with a particular school,
Docufide would like your introduction to talk to them about using Secure
Transcript™. If they sign up with us, you'll be able to receive
their transcripts in the format you want, at no cost to you or them.
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Common Application for Students
Q: I am applying using the Common App and my counselor intends to submit my school forms
online. How do I request a transcript through Docufide?
A:
- First, you will need to create an account at www.commonapp.org and note
your Common App ID. You will need it to
make sure your transcript gets to the right place.
- Use the School Forms section of the Common App Online to invite your counselor to be a recommender. Doing this
will trigger an email message to your counselor providing instructions on how to submit school forms online.
Confirm with your counselor that he or she intends to submit school forms online.
- Log into your Docufide account and search for the name of one of your Common App colleges.
- When the college comes up in the search, you will see a preceding "C."
This indicates that the college is
a Common App member college.
- Your transcript will be sent directly to the Common App Online system where it will be matched by your counselor
with your school forms and submitted on your behalf.
- Once you have submitted your transcript to one "C" college, your transcript is ready for submission to ALL of
your Common App colleges. You do not need to submit one for each "C" college.
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Q: I am applying using the Common App, but my counselor intends to submit my school forms
by mail. How do I request a transcript through Docufide?
A:
- Create an account at www.commonapp.org.
- Use the School Forms section of the Common App Online to invite your counselor to be a recommender. Doing this
will trigger an email message to your counselor providing instructions on how he or she can opt-out of the
online
system. When your counselor does this, he or she will be noted in your Common App Online account as an "Offline
Provider."
- Print the downloaded school forms from the School Forms section of your account and give them to your counselor
to mail on your behalf.
- Log into your Docufide account and search for the name of one of your Common App colleges.
- When the college comes up in the search, you will see a preceding "C."
This indicates that the college
is a
Common App member college. You will have the option to send your transcript directly to the school (instead of
Common App). You will need to select this option since your counselor will be submitting his/her reports by
mail.
- Your transcript will be delivered directly to the college via Docufide Secure Transcript.
- You must complete this process for every Common App college to which you intend to apply.
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Q: I am applying to a college that accepts the Common App, but I will be using a different
application. How do I request a transcript through Docufide?
A:
- Log into your Docufide account and search for the name of one of your Common App colleges.
- When the college comes up in the search, you will see a preceding "C."
This indicates that the college is a
Common App member college. You will have the option to send your transcript directly to the school (instead of
Common App). You will need to select this option since you are NOT using Common App to apply to this college.
- Your transcript will be delivered directly to the college via Docufide Secure Transcript.
- You must complete this process for ANY Common App college to which you will apply
using a method OTHER THAN
Common App Online.
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Common Application for Counselors
Q. My students are applying using the Common App and I intend to submit my school forms
using the Common App. What is the process that should be followed?
A.
- Login to Docufide and turn on the Common App integration feature.
(Preferences > Secure Transcript).
- The student will create an account at www.commonapp.org.
- The student will invite his/her counselor to submit school forms online. Each counselor will receive an email
message providing instructions on how to submit school forms online. Each counselor should confirm with their
students that they intend to submit school forms online.
Please Note: each counselor will receive an email when a student identifies that counselor as his/her
counselor.
- The counselor will login to Common App and open the Secondary School
Report (SSR; school form) for each student. Until the counselor "opens" the SSR, Docufide cannot match the
student to the counselor. Each counselor may begin a student's SSR and save their work.
- Counselors may see a button to upload the student's transcript through the Common App. If the school is using
the Docufide integration with Common App, please use Docufide to upload the transcript. "Ignore" this step to
upload through Common App.
- The student will need to login to Docufide and request a transcript to be sent to a Common App college. Common
App colleges are preceded by a "C" in Docufide's database. Submitting one transcript to a Common App college
enables all of the Common App colleges to access it (for each college the student has applied using the online
Common Application at www.commonapp.org).
- The counselor will then need to login to Docufide to approve the student's transcript request.
- Then, login to the school's student information system to upload the student's transcript to Docufide. Docufide
will then deliver the transcript to the Common App and attach it the pending SSR.
- The counselor will need to login to Common App to complete and submit the student's SSR. The counselor will also
be able to view the student's uploaded transcript.
- Once the student's SSR is submitted, the SSR and transcript will be made available to all member colleges to
which the student applies.
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Q. My students are applying using the Common App and I intend to submit my school forms by mail. What is the process that should be followed?
A.
- The student will create an account at www.commonapp.org.
- The student will invite his/her counselor to submit school forms online. Each counselor will receive an email
message providing instructions on how he or she can opt-out of the online system. When the counselor does this,
he or she will be noted in the Counselor's Common App Online account as an "Offline Provider." Students will see
that their counselor has opted-out of the online system and will be identified as an "Offline Provider".
- Students will print the downloaded school forms from the School Forms section of their account and give them to
their counselors to mail on their behalf.
- The student will need to login to Docufide and request a transcript to be sent to a Common App college. Common
App colleges are preceded by a "C" in Docufide's database.
The student must complete this process for every Common App college to which s/he intends to apply.
- The counselor will need to login to Docufide to approve the student's transcript request.
- Then, login to the school's student information system to upload the student's transcript to Docufide. Docufide
will then deliver the transcript directly to the college.
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Q. My students are applying to a college that accepts the Common App, but will be using a different application. What is the process that should be followed?
A.
- The student will log into Docufide and search for the name of one of the college to which the student intends to
apply (even if the school is a Common App college as noted by the preceding "C").
- The counselor will login to Docufide to approve the student's transcript request.
- Then, login to the school's student information system to upload the student's transcript to Docufide. Docufide
will then deliver the transcript directly to the college.
- Students must complete this process for ANY Common App college to which they will apply using a method OTHER
THAN Common App Online.
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